Return and Refund Policy

Below Cost Everything (BelowCostEverything.com) explains below how returns and exchanges work for items bought from our store, along with the steps to take if your order arrives damaged or you receive the wrong product.

HOW LONG YOU HAVE TO RETURN AN ITEM

For any reason, you can return or exchange an item within 30 days of the purchase date. This is subject to the exclusions and conditions listed in this policy.

ITEMS THAT ARE NOT RETURNABLE

- Products that have been installed or used in any manner.
- Products delivered to an address outside the United States (international orders).
- Products delivered by a freight carrier.
- Products sent back more than 30 days after the purchase date.
- Pool chemicals, pool heaters, and custom-made products of any kind, unless the product has a manufacturer's defect.

RETURNS OF REPLACEMENT PARTS

You may return a replacement part when it is new, has never been used or installed, and is sent back within 30 days of the purchase date. A part that has been used or installed in any manner is not returnable.

RETURN SHIPPING AND RESTOCKING FEES

Arranging and paying for return shipping is your responsibility. Most orders ship free; if you paid a shipping charge on the original order, that charge is not refunded.

There is no restocking fee. If an item comes back in unacceptable condition or appears to have been installed, we may choose to give a partial refund that reflects the condition of the item as we receive it.

HOW REFUNDS ARE ISSUED

Once your return arrives, we inspect it to make sure it meets the conditions above, and then we issue your refund. You will be refunded the price you paid for the item. For questions about where your refund stands, please get in touch with us.

STARTING A RETURN

Please get a return authorization before you ship anything back by reaching out to us through our contact form at https://www.belowcosteverything.com/pages/contact-us or by phone (see "Contact Us" at the end of this policy). Do not send a return to us until you have contacted us first.

MERCHANDISE DAMAGED DURING SHIPPING OR FREIGHT

Damage during shipping or freight delivery does not happen often, but it is possible. You are responsible for checking your shipment carefully when it is delivered, whether it arrives by parcel carrier or by freight truck.

If you see that the shipment is damaged, do not accept it. Decline the delivery so the carrier or freight company brings it back to us, and let us know immediately through our contact form or by phone. We will then ship you a replacement of the same product.

Accepting a shipment that is damaged means you give up the right to a replacement or a refund for that damage.

IF YOU RECEIVE THE WRONG ITEM

If we send you an incorrect item by mistake, please contact us. We will decide whether to give you a full refund or to exchange it for the right product. To be eligible:

- The item must come back to us within 30 days of the purchase date.
- It must be unused, free of damage, and in a condition we can resell, with every part and accessory included.

When the mistake is ours (a wrong item or another error on our part), we may pay the return shipping at our discretion.

PRODUCT COMPATIBILITY

We are not able to take responsibility if a product does not work with your equipment. Before ordering, we suggest checking compatibility with the manufacturer of the product. We are happy to help you pick the right item, but the final responsibility for what you buy and how you use it is yours. If you need contact details for a manufacturer, just ask and we will give them to you.

DEFECTIVE ITEMS

If an item you purchased is defective, reach out to its manufacturer directly and follow the manufacturer's warranty requirements before you ship the item anywhere. The manufacturer's warranty covers most products; our Warranty Information page has more details.

FREIGHT-SHIPPED ITEMS

Manufacturers are not likely to take back products that were delivered by freight, whether or not they are defective. If a freight-shipped product has a defect, the remedy is to ask the manufacturer's field service representative for warranty service or a repair. Below Cost Everything does not provide that service, but we will gladly answer any questions you have.

ORDER CANCELLATIONS

You can cancel an order only before it has shipped. All orders are shipped; local or in-store pickup is not available.

To cancel, contact us through our contact form at https://www.belowcosteverything.com/pages/contact-us or phone our customer service team at (713) 597-5833 before the order ships.

When you cancel, request a transaction number and save it for your records.

Special orders (items that are not normally listed on our website) and custom-made products cannot be cancelled.

If your order has already been shipped and you decide you do not want it, the 30-day return terms in this policy apply.

REFUSED OR MISSED DELIVERIES

If you decline a delivery, or you are not available to receive it, your order will be treated under the 30-day return terms in this policy, including all of its exclusions and conditions.

UPDATES TO THIS POLICY

We may revise, correct, or change this policy at any time without giving notice in advance.

Phone: (713) 597-5833
Online: Contact form at https://www.belowcosteverything.com/pages/contact-us